All returns MUST have a Return Merchandise
Authorization (RMA) number
S&L Tech Support Staff will contact you with
your RMA number after receiving your Return Policy.
Write the RMA number on the outside of the
box before returning any product.
Returns without RMA numbers easily visible
will not be accepted from the shipping carrier.
Ship Returns to:
S&L RMA#________ S&L Services Inc, 330 Liberty St.
Walkerton, IN 46574
Returning a Product:
Customer must request a return for refund
within 7 days of receiving the item. No refunds after 7 days.
An RMA must be requested and issued prior to the return of any
product.
No refund will be given on a product that has
been opened or used.
The customer will be charged a 30% restocking
fee on all accepted returns for refund.
All return(s) must have the original
packaging and accessories.
Refunds will be issued within 5-10 business
days.
Exchanging a product:
There is a $25 exchange fee for the exchange
of a product. An RMA must be issued prior to the exchange.
Return a non-operational unit for testing:
If the GPS system is defective and S&L
Technical Support has requested you return the device for
testing,
follow the RMA procedure to return the device.
Returned devices will be bench checked and
tested thoroughly.
Defective devices within warranty will be
replaced under the terms of the device warranty.
Good devices will be returned to the customer
and charged a $15 testing fee plus return shipping costs.
Devices out of warranty will not be refunded
or replaced by S&L. Customer may purchase a new unit if desired.
What should I do if I received damaged product?
Customer must inform S&L of any order
discrepancy or damage within 72 hours of the delivery date.
User inflicted damage to unit will void the
device warranty and will not be accepted.
Damaged product will be replaced upon return
to S&L.
Who pays for shipping for a return?
The customer is responsible for shipping
devices to S&L for return or testing.
S&L is not responsible for any loss or damage
in shipping from the customer.
If a tested device is Defective, S&L will
ship a refurbished unit to the customer free of charge.
If the returned device is not defective the
customer is responsible for shipping charges.
S&L Services Inc, will not reimburse any
customers return shipping costs.
